Privacy Policy

Last updated: 27 August 2026

This Privacy Policy explains how VendorsLK (Pvt) Ltd (“VendorsLK”, “we”, “us”) collects, uses and shares information when you use our website and services (the “Platform”). By using the Platform you agree to the practices described here.

1. Information we collect

• Account information — name, email address, password and role (customer or vendor) when you register.
• Vendor profile information — business name, description, categories, service areas, pricing, portfolio images and contact details you choose to publish.
• Inquiries and messages — the content of inquiries you send to or receive from vendors, including event details and contact information.
• Reviews — ratings and written feedback you submit.
• Usage data — pages visited, searches run, device and browser type, and IP address, collected automatically through cookies and similar technologies.

2. How we use information

• To create and manage your account and vendor listings.
• To route inquiries between customers and vendors.
• To display vendor profiles, reviews and search results.
• To improve the Platform, monitor performance and prevent abuse.
• To send service-related notices and, where you have opted in, marketing updates.

3. How we share information

We share information only as needed to operate the Platform:

• With vendors — when you send an inquiry, the vendor receives your message and contact details so they can respond.
• Publicly — vendor profile content and published reviews are visible to anyone using the Platform.
• Service providers — hosting, image storage, email delivery and analytics providers that process data on our behalf under contract.
• Legal — where required by law or to protect the rights, safety and property of VendorsLK or others.

We do not sell your personal information.

4. Cookies

We use essential cookies to keep you signed in and remember your preferences, and analytics cookies to understand how the Platform is used. You can control cookies through your browser settings; disabling essential cookies may affect functionality.

5. Data retention

We keep personal information for as long as your account is active and as needed to provide the Platform. We may retain certain records after account closure where required for legal, tax or dispute-resolution purposes.

6. Security

We use technical and organisational measures — including encryption in transit and access controls — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

You may access, correct or delete your account information from your dashboard, or by contacting us. You may also object to or restrict certain processing and withdraw consent for marketing at any time.

8. Children

The Platform is not directed to children under 18, and we do not knowingly collect their information.

9. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a revised “last updated” date.

10. Contact

Questions about this policy? Email [email protected] or write to VendorsLK (Pvt) Ltd, Level 3, 123 Union Place, Colombo 00200, Sri Lanka.